Parature works with Get Satisfaction

Blend community with traditional support to lower costs and spread customer bliss

Building a Get Satisfaction customer community is a high-value, low cost way to enable a peer-to-peer and one-to-many support model. However, as a Customer Support professional, you are keenly aware of the times when traditional one-to-one support is needed. Some support requests may be too urgent, too personal, or simply too weird for the Community to effectively answer. Get Satisfaction + Parature provides:

• Easy integration and Single Sign On between Community and Traditional Support
• An end-to-end solution that lowers support costs and increases customer satisfaction

About Parature

Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers. With more than 10 years experience, Parature serves organizations in a wide variety of industries worldwide and helps support more than 16 million end users. Parature is among Inc. Magazine's Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Today, the Parature name is synonymous with innovation and value in Web-based customer service software, strategies and best practices.